AI-Powered Customer Support Platform

SonusIQ — Intelligent Support Beyond the Device

First 90 Days
All Hearing Aid Users

Getting Started With Your Hearing Aids

Everything changes the moment you put in your first hearing aid. New sounds, new sensations, new questions nobody prepared you for. Getting Started walks you through every step — from unboxing to your first week, first month, and first 90 days. You’ll know exactly what’s normal, what’s not, and what to do next.

Whether you’re adjusting to new sounds, navigating your first social situation, or wondering why your own voice sounds strange — we have a video for exactly that moment. No manuals. No guesswork. Just clear, honest guidance from someone who gets it.

What Getting Started Covers

Your First 24 Hours
The First Week Adjustment
Handling Social Situations
When Sounds Feel Overwhelming
Your First Month Milestones
Tinnitus & New Aids
Family & Communication Tips
When To Call Your Audiologist

Your Journey Through Getting Started

Every video in the Getting Started series is under 5 minutes, demographically targeted, and designed to meet patients exactly where they are — emotionally and practically.empowered teams to focus on innovation, deliver greater value to customers, and drive sustainable business growth.

Days 1-7
First sounds, first adjustments, what's completely normal
Days 8-30
Building confidence, social situations, communication tips
Days 31-90
Mastery, fine-tuning, making hearing aids part of your life

What Patients Are Saying

"Nobody told me that was normal until SonusIQ."
"I was ready to give up on wearing them in public."
"SonusIQ did!"
"...to forgetting I'm wearing them. 90 days changed everything."

The getting started series was built around one simple truth-  hearing aid users are left on their own at the most critical moment.  The device is fitted, the appointment ends, and the patient goes home with questions nobody could have prepared them for.

SonusIQ©fills that gap with targeted, demographic-specific video guidance available the moment patients need it- day one, week one, month one, and beyond. Every video under 5 minutes. Every answer exactly when it’s needed.