About Info
Dr. Smith founded GLC Audiology with a single belief — that the relationship between a patient and their hearing health team shouldn’t end at the fitting appointment. With over 20 years of clinical experience, she has guided thousands of patients through every stage of their hearing journey.
Details
Location:
Statesville, NC
Position:
Founder & CEO
Age:
40
Qualification:
Au.D., Doctor of Audiology
Gender:
Female
Awards & Recognition
Excellence in Leadership – World Technology Conference 2018
Entrepreneur of the Year – Global Startup Awards 2019
Top 50 AI Leaders in Business – AI Global Summit (2023)
My experience & years of education
Staff Audiologist — Carolina ENT Associates (2010–2015)
Conducted comprehensive hearing evaluations for patients ranging from newborns to age 90+.
Fitted and programmed hearing devices across all major manufacturers including Starkey, Phonak, and Oticon.
Developed in-office patient education protocols that reduced 30-day return rates by 22%.
Senior Audiologist — SoundPath Hearing Centers (2015–2020)
Led a team of four audiologists across two clinic locations in the greater Charlotte region.
Served as primary clinical liaison for OTC patient referral intake — a role that revealed a critical gap in post-purchase patient support.
Developed and implemented AI-driven frameworks for customer engagement and operations, enhancing efficiency.
Founder — GLC Audiology (2020–Present)
Opened an independent practice built around the belief that patient education is not a follow-up task — it's the treatment.
Partnered with SonusIQ to deploy video-based patient guidance across the full care journey, from first appointment through long-term device management.
Serves a patient base of 600+ active users across hearing loss, tinnitus, and pediatric categories.
